Parent and Student Help Desk
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I am a college or university student
I am a parent / guardian of a K-12 student
Have a question? Pick your category above and enter a search term here.
For college or university students
Texas Students: How to obtain a blank form to valid proof of the Meningitis vaccine
What is the Medical Record Archive
Texas Students: How to Submit Records
How to Convert Records into PDF Format
Non Texas Students: How to Update/Confirm Email Address
Why did I get an error message when uploading
How to Remove a Record
How to Process Payment Successfully
Terms and Conditions
Getting Started Video for Texas Students
For parent / guardian of K-12 students
Getting Started Video
Getting Started Guide: For Parents
How to Submit a Record
Converting Records to PDF Format
How to Remove Record/Update Answer
Magnus 911 Setup Guide: For Parents
How to Select a More General/Specific Allergy in the Vital Health Record
What is a "Proxy" Error?
Why is the Wrong Coversheet Appearing?
How do I get my Username and Password?
How long does it take for the items I have faxed to appear online at Magnus?
Why do I keep receiving reminders that my tracker isn't complete? I did everything.
Why is there an expiration date? The expiration date is wrong.
Who reviews/approves/rejects the requirements? Why was this requirement rejected?
What happens to the documents I mail to you? Do you keep them forever?
Why am I prompted to enter my password again?
Privacy and Security Measures
Privacy & Security
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