Support Center

Who reviews/approves/rejects the requirements? Why was this requirement rejected?

The records submitted into your Magnus account are reviewed by Magnus employed nurses. It is the responsibility of our nurses to ensure that the records you submit comply with the State of Texas approval guidelines as well as any specific guidelines added by your college/university. You can find these guidelines listed within your Magnus account labeled "approval guidelines".

If you have questions as to why something was rejected, or if you think there was a mistake made in the review process, you need to contact the Magnus Health Help Desk directly.

We can be reached via email: service@magnushealthportal.com.
Via phone: (877) 461 - 6831 or by selecting the "chat" option located in the "Need Help" section of your account. 

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