Support Center

For parent / guardian of K-12 students

Getting Started Video

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How do I obtain a blank form

When completing your students requirements listed within their Magnus account you may find that you are in need of a blank form. Here are a few options when obtaining the needed form. Here is a brief visual...

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Where is the cover sheet required for Fax/Mail

Here's how to obtain the personalized coversheet to send documents to us via FAX or MAIL. There are a few different ways to obtain the corresponding coversheet personalized for your student OPTION 1 ...

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When I use snail mail, how long does it take Magnus to process these records?

We understand that mailing records to Magnus Health using the US Postal Service, or other carrier methods may seem more convenient for some Magnus users. When mailing records to Magnus Health, please note: ...

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What happens to the documents I mail to you? Do you keep them forever?

Documents sent to us via mail are discarded after 6 weeks of being uploaded to the account. Please do not submit original documents, except for notarized affidavits, as we have no way of getting these back to y...

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How long does it take for the items I have faxed to appear online at Magnus?

Once you have faxed your records to Magnus and they have been received by us. We ask that you please allow 2-3 business days for records to be processed and uploaded to your account. Once the documents hav...

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How Do I Upload a Record to a Requirement

Some requirements in your To-Do List will say "Turn it in" in the actions column. These documents need to be printed, filled out, and then uploaded to your account. Here is a quick visual. ​Step-by-Step Ins...

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What do I do if I receive an Error Uploading a document

If you are unable to upload your document, an error message in red will appear on your screen. Check out our tips and tricks for errors commonly encountered. Common error messages Illegal characters I...

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Can I upload from my mobile device?

We understand that many users are on the "go" when they need to update their students account for the upcoming school term. This usually means that they may be away from computer access. So users can now upload...

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Why are the pages I print blank

You may find that when you attempt to print forms from your account that they appear blank. Here are a few tips to assist you with this issue: Tips and Tricks Try to Update or Install Adobe Reader (som...

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