Support Center

For parent / guardian of K-12 students

Getting Started Video

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Why is my Username and Password not Working

When you have tried several times to access your Magnus account but you are constantly being notified that the username and or password you have entered are incorrect. Here are some helpful tips and tricks. ...

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How Do I Upload a Record to a Requirement

Some requirements in your To-Do List will say "Turn it in" in the actions column. These documents need to be printed, filled out, and then uploaded to your account. Here is a quick visual. ​Step-by-Step Ins...

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What do I do if I receive an Error Uploading a document

If you are unable to upload your document, an error message in red will appear on your screen. Check out our tips and tricks for errors commonly encountered. Common error messages Illegal characters I...

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Why are the pages I print blank

You may find that when you attempt to print forms from your account that they appear blank. Here are a few tips to assist you with this issue: Tips and Tricks Try to Update or Install Adobe Reader (som...

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How can I Convert my Records to PDF Format

Are you having trouble converting your records to PDF format? If so, you can use Microsoft Word to save your records as a PDF file. Microsoft Word: Select Save As Choose "PDF"

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Where is the cover sheet required for Fax/Mail

You may be wondering how to obtain the personalized coversheet to send documents to us via FAX or MAIL. Here are steps to help you complete this process. Here is a brief visual Step-by-Step Instructions ...

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How Do I Change an Answer

There are several reasons why a user will need to change an answer. You may have answered No to a previous requirement and now need to change the answer. In order to do so follow these steps: Here is a brie...

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I can't edit the Health Emergency Contact Section of the Vital Health Record

When information in this section of the Vital Health Record doesn't save, there are two main reasons. The following are the reasons why this occurs. Tips and Tricks This section of your account is in a "re...

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How can I choose a more specific allergy in the Vital Health Record

You may notice that the list of allergies listed in the Vital Health Record don't apply to your child. In order to add a more general or specific allergy name follow these steps. Here is a brief visual tutor...

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