Support Center

For parent / guardian of K-12 students

Getting Started Video

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Why is my Username and Password not Working

When you have tried several times to access your Magnus account but you are constantly being notified that the username and or password you have entered are incorrect. Here are some helpful tips and tricks. ...

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Where is the cover sheet required for Fax/Mail

Here's how to obtain the personalized coversheet to send documents to us via FAX or MAIL. There are a few different ways to obtain the corresponding coversheet personalized for your student OPTION 1 Select...

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How Do I Upload a Record to a Requirement

Some requirements in your To-Do List will say "Turn it in" in the actions column. These documents need to be printed, filled out, and then uploaded to your account. Here is a quick visual. ​Step-by-Step Ins...

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How do I obtain a blank form

When completing your students requirements listed within their Magnus account you may find that you are in need of a blank form. Here are a few options when obtaining the needed form. Here is a brief visual...

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I can't edit the Health Emergency Contact Section of the Vital Health Record

When information in the section of the Vital Health Record doesn't save, there are two main reasons. The following are the reasons why this occurs. Tips and Tricks This section of your account is in a "rea...

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When I use snail mail, how long does it take Magnus to process these records?

We understand that mailing records to Magnus Health using the US Postal Service, or other carrier methods may seem more convenient for some Magnus users. When mailing records to Magnus Health, please note: ...

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How can I Convert my Records to PDF Format

Are you having trouble converting your records to PDF format? If so, you can use Microsoft Word to save your records as a PDF file. Microsoft Word: Select Save As Choose "PDF"

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How Do I Change an Answer or Add more files

There are several reasons why a user will need to change an answer or update a requirement. In order to do so follow these steps: Here is a brief visual tutorial Step-by-Step Instructions Click Comp...

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What happens to the documents I mail to you? Do you keep them forever?

Documents sent to us via mail are discarded after 6 weeks of being uploaded to the account. Please do not submit original documents, except for notarized affidavits, as we have no way of getting these back to y...

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