Support Center

For college or university students

Getting Started Video for Texas Students

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Getting Started Video

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I Forgot my Username and Password

It may have been a while since you last accessed your Magnus account and now you realize that you do not remember your username and/or password. Here is what you will need to do. Tips and tricks ​ If you...

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How to Process Payment Successfully

Processing a payment through the secure site is the most time efficient option to ensure your account is immediately updated. Tips and Tricks IMPORTANT! International credit cards cannot be processed onl...

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Texas Students: How can I get a blank form

If you have not been vaccinated and want to take a blank form with you when you get the Meningitis vaccination, you will need to follow these instructions. Step-by-Step Instructions Log into your Magnus a...

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Texas Students: How to Fax or Mail records to Magnus

There are some instances when a student must submit documents to Magnus outside of the upload option. This usually pertains to Notarized affidavits (exemptions). To view a visual tutorial of this process, cl...

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Texas Students: How to Submit Records (Upload)

After you have obtained a copy of your vaccination records or obtained a vaccination, here are the steps for submitting your record into your Magnus account. To view a brief visual of this process, click her...

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Why did I get an error message when uploading

If you are unable to upload your document, you should see an error message in red appear above the Upload Form button. You will either see: ​ There was an illegal character with this file. Please rena...

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How to Remove a Record

When you were submitting a record, you may have accidentally uploaded the wrong file. Here are the steps to remove the records from your account: To watch a brief tutorial of this process, click here. ...

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Who reviews/approves/rejects the requirements? Why was this requirement rejected?

The records submitted into your Magnus account are reviewed by Magnus employed nurses. It the responsibility of our nurses to ensure that the records you submit comply with the State of Texas approval guideline...

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