Support Center

For college or university students

Getting Started Video for Texas Students

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Getting Started Video

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I Forgot my Username and Password

It may have been a while since you last accessed your Magnus account and now you realize that you do not remember your username and/or password. Here is what you will need to do. Tips and tricks ​ I...

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How to Process Payment Successfully

Processing a payment through the secure site is the most time efficient option to ensure your account is immediately updated. Tips and Tricks IMPORTANT! International credit cards cannot be processed...

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Texas Students: How can I get a blank form

For Texas Students who have not been vaccinated and want to take a blank form with them when they get the Meningitis vaccination, you will need to follow these instructions. Step-by-Step Instructions L...

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Texas Students: How to Fax or Mail records to Magnus

There are some instances when a student must submit documents to Magnus outside of the upload option. This usually pertains to Notarized affidavits (exemptions). Step-by-Step Instructions Log into yo...

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Texas Students: How to Submit Records (Upload)

After you have obtained a copy of your vaccination records or obtained a vaccination, here are the steps for submitting your record into your Magnus account. Step-by-Step Instructions Log into your Magn...

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Why did I get an error message when uploading

If you are unable to upload your document, you should see an error message in red appear above the Upload Form button. You will either see: ​ There was an illegal character with this file. Please...

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How to Remove a Record

When you were submitting a record, you may have accidentally uploaded the wrong file. Here are the steps to remove the records from your account: Step-by-Step Instructions Login to your account. Cli...

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What is the Medical Record Archive

From the Front Desk of your account you will see the Icon for your Medical Record Archive. This section of your account was created for you to have access to any documents that you have previously submitted int...

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