Support Center

For parent / guardian of K-12 students

Can I upload from my mobile device?

We understand that many users are on the "go" when they need to update their students account for the upcoming school term. This usually means that they may be away from computer access. So users can now upload...

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Why are the pages I print blank

You may find that when you attempt to print forms from your account that they appear blank. Here are a few tips to assist you with this issue: Tips and Tricks Try to Update or Install Adobe Reader (som...

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How can I Convert my Records to PDF Format

Are you having trouble converting your records to PDF format? If so, you can use Microsoft Word to save your records as a PDF file. Microsoft Word: Select "File" Then choose "Save As" From the drop down, ...

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How Do I Change an Answer or Add more files

There are several reasons why a user will need to change an answer or update a requirement. In order to do so follow these steps: Here is a brief visual tutorial Step-by-Step Instructions Click Comp...

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I can't edit the Health Emergency Contact Section of the Vital Health Record

When information in the section of the Vital Health Record doesn't save, there are two main reasons. The following are the reasons why this occurs. Tips and Tricks This section of your account is in a "rea...

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How can I choose a more specific allergy in the Vital Health Record

You may notice that the list of allergies listed in the Vital Health Record do not apply to your child. In order to add a more general or specific allergy name follow these steps. Here is a brief visual tuto...

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How do I copy information from one child to the next

When completing your child's Vital Health Record requirement, you are able to copy information from one of your children's accounts to the next. This option is only available if your child's school has turned o...

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What is the Magnus 911 card

When an emergency happens, we all want to ensure that your child is well taken care of. Magnus assists the school by creating a Magnus 911 card. What is Magnus 911? Magnus 911 allows the school to keep yo...

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Electronically Signed Documents

Any forms that solicit a parent's signature only, are candidates to be electronically signed. We offer this feature to lessen the burden for you and your school from year to year when the information contained ...

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How do I edit Information in my Magnus account

We understand that there may be changes to your demographic information previously submitted in your Magnus account. You are able to edit this information at anytime. Here is a brief visual tutorial Step-b...

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